Shipping & Delivery

Shipping Methods & Rates

Processing Time

• Orders are typically processed within 1-2 business days.
• You will receive a confirmation email once your order is shipped.
• Orders placed on Fridays or public holidays are processed the next business day.

Delivery Timeframes - UAE

• Dubai & Sharjah: 1-2 business days
• Abu Dhabi, Ajman, RAK, UAQ: 2-3 business days
• Fujairah & Remote Areas: 3-4 business days
• Delivery times are estimates and may vary based on location.

International Shipping - GCC

• Oler ships to GCC countries including Saudi Arabia, Kuwait, Bahrain, Oman, and Qatar.
• GCC delivery usually takes 3-5 business days.
• Customs fees and import duties may apply and remain the responsibility of the recipient.

Order Tracking

• Once your order ships, you will receive a tracking number via SMS and email.
• Track your order through the website or the carrier's tracking page.
• For tracking issues, contact customer service for assistance.

Shipping Restrictions & Package Issues

• Oler delivers across the Emirates, subject to service availability.
• Some products may have shipping restrictions based on regulations.
• Damaged packages should be reported within 48 hours with photos.
• Lost-package claims should be raised within 7 days of the expected delivery date.

Free Shipping Promotions

• Free shipping on UAE orders above AED 200.
• Promotional codes cannot be combined with other offers unless stated otherwise.
• Standard shipping applies to eligible free-shipping orders.

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